Shipping Policy

At Snegal, we strive to process and deliver your orders as quickly as possible.

Order Processing Time

All orders are processed and shipped within 24 to 48 business hours after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Most orders are delivered within 5–8 business days from the date of dispatch.
Delivery timelines may vary depending on your location, courier service availability, public holidays, weather conditions, and other unforeseen circumstances.
In rare cases, delivery may take up to 2 weeks, depending on product availability and logistics constraints.
Deliveries to certain locations in Jammu & Kashmir and North-East India may take up to 10 business days or longer.

We currently do not offer Cash on Delivery (COD).

All orders must be prepaid using the payment methods available at checkout.

Once your order has been shipped, tracking details will be sent to your registered email address.

If you do not receive tracking information within 48 hours of placing your order, please contact us at:

Email: support@snegal.com

To ensure reliable delivery across India, we work with trusted courier partners, including:

The courier partner is selected based on the delivery pincode and service availability.

If the tracking status shows your order as Delivered but you have not received it:

Please first check with family members, neighbours, security personnel, reception desks, or office mailrooms, as packages are often accepted on behalf of customers.
If you still cannot locate your package, contact us within 48 hours of receiving the delivery notification at support@snegal.com.

We will immediately raise an investigation with the courier partner.

The investigation process may take up to 10 business days.
If the courier partner confirms that the package was not delivered to you, a full refund will be issued.
Requests reported after 48 hours from the delivery notification may not be eligible for investigation, and Snegal shall not be liable for any resulting losses.

Delivery timelines are estimates and may occasionally be affected by factors beyond our control.
Snegal is not responsible for delays caused by natural disasters, extreme weather conditions, strikes, government restrictions, or courier service disruptions.

For any shipping-related questions, feel free to contact us at support@snegal.com.