Return & Exchange Policy

At Snegal, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

Contact for Returns & Exchanges

For all return and exchange requests, please email us at:

Email: support@snegal.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM

Exchange Policy

  • Exchange requests must be raised within 7 days of product delivery (including the day of delivery).
  • Exchanges are available only in the following cases:
    1. Incorrect size received
    2. Wrong product delivered
  • We can exchange the product for:
    1. A different size of the same product, or
    2. The correct product of the same value
  • Reverse pickup will be arranged by us at no additional cost wherever service is available.
  • If the replacement product has a higher value than the original product, the customer must pay the price difference online before dispatch.
  • Size exchanges are free of charge. However, refunds are not available for size-related issues.

Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, and stickers must remain attached.
  • The product must be properly folded and packed in its original packaging to avoid damage during transit.
  • Products that have been used or washed even once will not qualify for exchange or refund.

Failure to meet these conditions may result in the exchange request being rejected.

Refund Policy

Refunds are generally provided only in genuine cases where:

  • A defective or damaged product has been delivered.

To request a refund for a defective product, please email support@snegal.com with:

  • Your Order ID
  • A detailed description of the issue
  • Clear photographs showing the defect
  • An unboxing video (mandatory) 

Unboxing Video Requirement  
An uninterrupted unboxing video is mandatory for any claim regarding damaged, defective or incorrect products. Claims submitted without a valid unboxing video will not be considered.

After verification, eligible refunds will be processed.

Important Refund Information

  • Refunds will be credited to the original payment source or to the bank account provided by the customer.
  • In exceptional cases where a return is approved despite the non-defective product being delivered and if the item is returned in a used, washed, damaged, or soiled condition, the request will be rejected. The item will be sent back to you, and return shipping charges will apply. No refunds will be issued in such cases.
  • If our inspection determines that the damage or defect occurred due to misuse, improper handling, or any action/omission by the customer, the refund request will not be approved.

Product Variations

Please note that slight variations in color, print placement, or design may occur due to photography, screen settings, and the printing process.

  • Minor differences between the product received and images shown on our website, social media pages, or advertisements do not qualify for returns, exchanges, or refunds.

Additional Terms

  • Please do not accept visibly damaged packages at the time of delivery.
  • Exchange or return requests will be processed only once per order.
  • Snegal reserves the right to refuse any exchange or return request if the product does not meet the eligibility criteria mentioned above.
  • All decisions regarding returns, exchanges, and refunds are subject to verification by our team.

Thank you for shopping with Snegal.